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CONTACT US

Do you have questions?

 

The answers might be in our FAQ.
We try to cover everything you need to know.

 

You can also email us at info@halithelyhats.com

or fill out the contact form:

Email

info@halithelyhats.com

Thank you for contacting us! We will get back to you shortly with the necessary information.

FAQ

FAQ

  • Can I return or exchange a product purchased from Halithely Hats?
    No, all products sold by Halithely Hats are subject to a no-return policy. However, exceptions are made if the delivered product is defective or does not match the item ordered. In such cases, please contact us via the Contact Us page to arrange an appropriate solution.
  • Do Brazilian customers have the right to return items despite Halithely Hats’ no-return policy?
    Yes, in accordance with the Brazilian Consumer Protection Code, Brazilian customers may return products within 7 days of receipt, provided they are unused and in their original condition, including tags and packaging. Please note that return shipping costs are the responsibility of the customer. Once the product is inspected, refunds will be processed within 7 to 10 business days.
  • How does Halithely Hats protect my personal data?
    Halithely Hats protects your personal data by implementing appropriate security measures, performing regular audits, and adhering to strict data protection policies. We ensure your data is securely stored and processed to minimize any risks.
  • Can I withdraw my consent for data usage at any time?
    Yes, you can withdraw your consent at any time. If you no longer wish to receive advertising or promotional materials, simply inform us, and we will stop using your data for those purposes.
  • What age do I need to be to create an account and make purchases on Halithely Hats?
    You must be at least 18 years old to create an account and make purchases on our website.
  • Can Halithely Hats refuse my order?
    Yes, Halithely Hats reserves the right to refuse any order at its discretion.
  • What is the estimated delivery time for international orders?
    The estimated delivery time for international orders is 10 to 15 business days, depending on the destination.
  • Who is responsible for customs and import taxes?
    The customer is responsible for any customs charges, including import taxes or fees, as well as providing necessary information or documents for customs clearance.
  • Can I reproduce or modify content from the Halithely Hats website?
    No, all content on the Halithely Hats website is protected by intellectual property laws and cannot be reproduced, distributed, modified, or used without express written authorization.
  • Is Halithely Hats responsible for damages caused by browsing its website?
    Halithely Hats is not responsible for damages to users' devices caused by browsing the website, including issues such as viruses, system failures, or technical problems.
  • Does Halithely Hats take responsibility for external links on its website?
    No, Halithely Hats is not responsible for the content, services, or privacy policies of external websites linked on its site. Users access these links at their own risk.
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